Leading Southeast Asia eCommerce platform Lazada Group has initiated the first region-wide delivery guarantee service that promises “delivery certainty” on LazMall purchases, backed by compensation for untimely deliveries.
LazMall Guaranteed Delivery is rolled out in the Philippines, Malaysia, Thailand, Indonesia, and Vietnam. It is designed to provide LazMall customers with greater assurance of an even faster and more reliable delivery and hassle-free compensation, if the delivery date is not met.
The region-wide availability of LazMall Guaranteed Delivery is a showcase of Lazada’s advanced supply chain infrastructure and logistics capabilities, which offers smart inventory solutions powered by machine learning. With a wholly-owned network of warehouses and fulfilment centres in major cities across our markets, Lazada’s close loop logistics capacity is leading in deliveries, handling 70% of all last mile deliveries across the markets.
LazMall Guaranteed Delivery is built upon the Group’s extensive logistics network—the largest e-commerce logistics network in the region that currently supports over 50 million annual active users.
“Providing this guarantee is a reflection of our confidence in our logistics capabilities and a testament of our commitment to provide better customer experience,” said Ray Alimurung, Lazada Philippines Chief Executive Officer.
“At Lazada, customer experience is our utmost priority and through this guarantee, we wish to provide assurance and certainty to our customers in terms of our delivery services. We are changing customer expectations of logistics. Moving forward, we want our customers to no longer worry about whether their items will arrive on time,” said Ray Alimurung.
First-ever eCommerce platform in Southeast Asia to offer compensation for late deliveries
This service supports the two other existing promises from LazMall – ‘100% Authentic’ and ‘15-Day Returns.’ Together, these services assure shoppers of high-quality, genuine products, an industry-leading 15-day easy return policy, as well as a reliable delivery service that is now guaranteed to arrive on time.
LazMall is the region’s leading virtual mall, boasting over 7,000 brands and authorized distributors, with hundreds of thousands of products made available to customers across Southeast Asia.
How ‘LazMall Guaranteed Delivery’ works
Customers can identify LazMall Guaranteed Delivery sellers by the following two icons: a truck with a check and a truck with a 24/7 marking. A tick indicates that the delivery will start from the next day, while 24h indicates that the delivery will be made within the next day.
Shoppers from the Greater Manila Area* are among the first to experience LazMall’s Guaranteed Delivery covering a curated selection of products by brands available on LazMall. These brands include Unilever, P&G, Xiaomi, Realme, Maybelline, Adidas, Converse and other popular items in the electronics, mother and baby, and home appliances categories.
Once an order is made from LazMall sellers covered by LazMall Guaranteed Delivery, customers will see a stated delivery date on the Order Confirmation page. If a delivery is not made by the date provided, Lazada will compensate customers to make things right.
Customers do not need to file a claim for compensation and the compensation amount, which varies in each market, will be automatically credited to the customer in their wallet.
*Greater Manila Area locations: Angono, Antipolo City, Baras, Binangonan, Binondo, Cainta, Caloocan City, Cardona, Ermita, Intramuros, Jala-Jala, Las Pinas City, Makati City, Malabon City, Malate, Mandaluyong City, Marikina City, Morong, Muntinlupa City, Navotas City, Paco, Pandacan, Paranaque City, Pasay City, Pasig City, Pateros, Pililla, Port Area, Quezon City, Quiapo, Rodriguez, Sampaloc, San Juan City, San Mateo, San Miguel, San Nicolas, Santa Ana, Santa Cruz, Santa Mesa, Taguig City, Tanay, Taytay, Teresa, Tondo I/II, Valenzuela City.