Salesforce Agentic Enterprise Index: Agent Deployments More Than Double Year-Over-Year
Salesforce has released its 2026 Agentic Enterprise Index, which analyzes aggregated AI usage data from the Agentforce platform to uncover how businesses are deploying, using, and getting value out of AI agents. The results this year show a tale of two rollouts, a bifurcation in the global business landscape in which an industry’s operational DNA and business needs can dictate how its digital workforce is deployed. High-volume, task-specific deployments: Most common among consumer-facing sectors, this approach leans into high volume and speed to tackle immediate customer needs. Versatile, multi-step deployments: Seen in more operationally complex and heavily regulated fields like Manufacturing and Public Sector, this strategy prioritizes building agents capable of taking on a wide variety of tasks that require cross-functional business logic. Each type of rollout deepens trust and results in ROI, but the future of agentic AI rests on the coexistence of both deployment models—delive
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