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5 Tips on choosing your online business's courier partner

We live in the digital age of technology where we can purchase anything with just a click. As such, businessmen are now moving to the online world and have a legitimate online business. This year, the e-commerce market is expected to grow to a market value of USD1.091-million in the Philippines, according to Statista.com.

Filipinos love technology and the convenience it brings to them. A report released by HootSuite, a US-based social media management platform, revealed that Filipinos have the longest hours of Internet usage with daily hours of 9 hours and 45 minutes.

Along with this trend, online selling platforms, such as Lazada and Shopee, are also increasingly being patronized. More than the quality of products, as well as competitive price and exclusive deals, online shoppers also consider convenience and speed of delivery. 

According to a survey by AlixPartners said that 36 percent of the customers did not buy the product due to high delivery cost, while 10 percent said that it took too long to deliver, and 3 percent couldn’t track the item properly. 26 percent of the customers also had concerns about the freshness of the item.

So, if you are going to become an online reseller, delivering products in a fast, timely, and organized manner to enable a hassle-free and more convenient shopping experience to customers should be one of your top priorities. And, it all boils down to finding the right courier partner to deliver your products to your customers. 

To help you out in your online business, J&T Express, the number one express delivery company in Southeast Asia, lists some tips you should consider when looking for the right courier partner:

Cost of Delivery

When talking about business, of course, you would want to earn money from what you sell rather than spend too much on delivering your product. Look for courier services where delivery rates are affordable and the service quality is top-notch. Also, don’t look for courier services that are too cheap, it might affect your business in terms of customer experience because of the possibility of poor shipping.

Delivery Speed

Speaking of poor shipping, it is also important to find a courier service that delivers on time. If you are an online reseller that sells perishable goods, it is a good idea to look for a courier service that offers same-day deliveries or delivers within a day or two. Your customers want fast and convenient services.

Real-time Tracking

Your courier partner would only give you anxiety if they never show where your package is between point A and point B, so look for a courier service that informs you of your package's whereabouts in real-time. That is why courier companies with innovative tracking capabilities will always have an edge over companies that do not. It would even give your customers a better experience because they would be assured where their orders are.

Insurance

Knowing your package’s location is assuring, but knowing that your package is insured in case it is lost or damaged is even better. Courier companies that ensure they have good insurance for their partners' packages acknowledge the importance of the goods they carry. It is important to feel secure in your partner, so look for couriers with contingency plans.

Customer Experience

Experience is one word that has been repeatedly mentioned in all conversations about growing an online business—this is because your customer’s experience is just as important as the quality of your product.

A successful business always does its best to provide its customers with the best accommodation possible. So, if you can deliver all orders on time and equip them with real-time tracking capability and insurance from your delivery partner, then you can ensure the best experience for your customers, as well. 

This mindset is what J&T Express fosters in all its services. As an e-commerce delivery company, J&T Express has always been dedicated to helping local online businesses grow by providing their top-quality delivery services. 

The company also uses advanced technology to provide customers efficient services and online business affordable rates, that can help them have advantages over their competition. Today, J&T Express has 400 branches across the Philippines