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Converge ICT Helps Create More Jobs for BPOs in the Philippines

Converge ICT Solutions, Inc., the country’s fastest-growing pure end-to-end fiber internet service provider, continues to ramp up its customer support services through outsourcing from FBC Asia Pacific and Pilipinas Teleserv, Inc, among its partners. Despite the challenges the pandemic has brought many industries, Converge ICT continues to forge ahead in its expansion. Along with it is the positive impact of creating jobs for Filipinos. “As we grow our business, we want to make sure that our subscribers continue to have an excellent aftersales customer experience,” said Converge ICT Founder and Chief Executive Officer Dennis Anthony Uy. "We continue to grow our team but we recognize that we can scale quickly by partnering with BPOs so we can quickly fill in the growing demand of our customers. Consequently, some of the BPOs we chose have been long-time clients already. I think growth is better felt when it is shared.” Converge ICT had to accelerate its customer experience resource

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87% of Filipinos who were polled increase use of digital payments during pandemic—PayPal

New survey reveals that online consumers prefer cashless in the new normal 93% of Filipino consumers surveyed preferred digital payments over cash during pandemic. From May to August this year, 61% of survey respondents said they had bought from online stores based overseas. 7 of 10 Filipinos who were surveyed expect to shop more from international online stores in the next 3 months. The COVID-19 pandemic has undoubtedly accelerated the adoption of digital solutions for many Filipinos, having a profound impact on how they live, work, and pay. A recent online survey conducted by PayPal revealed that 87% of Filipinos who were polled have increased their usage of digital payments during the pandemic, and 9 in 10 preferred to digital payments over cash during this time. “While cash remains the most dominant method of payment in the Philippines, circumstances brought on by the pandemic have given digital payments a more prominent role in the everyday lives of Filipinos,” said Rajki

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Twitter Insights: Retail Therapy during COVID-19 Lockdown

The #StayAtHome period made 78% of Filipinos on Twitter go online to purchase products Twitter, as the go-to place for #WhatsHappening in the Philippines, is a hotspot for conversations around the latest buys and online shopping sprees. Along with this is the evolution of how consumers behave and what they openly share regarding their buying habits. These insights can help brands understand consumers better and why e-commerce is almost a non-negotiable for businesses. “There’s no doubt that shopping conversations on Twitter are increasing across South East Asia. While we see peaks in the lead-up to eCommerce days and for a few days after, shopping is a year-round conversation on Twitter. As people are shifting more to eCommerce and mCommerce, we see this conversational trend continuing to grow rapidly,” said Arvinder Gujral - Managing Director, Twitter, South-East Asia. “For brands, this requires a change in the way they approach their marketing. A more in-depth understanding of why

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Globe provides free unli call, text to all Globe Prepaid and TM customers in Catanduanes, Albay, Camarines Sur

Globe is giving free unlimited calls and texts to Globe/TM for three days to all its prepaid customers in Catanduanes, Albay and Camarines Sur to help them get in touch with their loved ones. The three provinces are among the hardest hit by Typhoon Rolly. Globe Prepaid customers will also get 50MB for surfing while TM users can enjoy 50 texts to all networks. Likewise, Globe Prepaid/TM customers will have P30 worth of IDD credits with seven-day validity that will allow them to place calls to North America and Asia Pacific for P2.50 per minute; and to Middle East and Europe for P5 per minute. Similar to Globe Prepaid, Globe Postpaid will extend the same amount of IDD credits to its customers so they can reach out to loved ones abroad. Globe Postpaid is also suspending credit actions and barring of calls from November 3 to 9 for those with unpaid bills so that its subscribers can continuously use their mobile service regardless of account payment status. In addition, those who want to

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UP-CLOSE: The SAMSUNG Galaxy Z Fold2 5G's Multifaceted Design

Samsung crafted the Galaxy Z Fold2 5G to empower users to be just as determined, flexible, and confident as the smartphone itself. The latest premium device unfolds more ways to juggle different roles now more than ever. Built for Broadening Horizons The Galaxy Z Fold2 5G’s delicately refined UI elevates the overall user experience quality. When folded, the display of Galaxy Z Fold2 5G’s 6.2-inch Infinity-O Super AMOLED Cover Screen makes it easy to do everything from viewing content to taking pictures or replying to messages. When unfolded, the device’s 7.6-inch Infinity Flex Dynamic AMOLED 2.0 Main Screen is handy for capturing and viewing photos and videos. Combining the Cover Screen and the Main Screen makes the Galaxy Z Fold2 5G similar in size to a typical smartphone when folded and a small tablet when opened. When viewing content, the thinner bezels and notch-less display maximize immersion, offering the full benefits that come with a bigger screen. The Freedom of Flexibilit

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Ways to power work and play according to SAMSUNG Galaxy Note20 ambassadors

The Galaxy Note20 Series is crafted for multi-hyphenates who want to be on top of their game. For these individuals, being able to seamlessly switch between work and play means being able to control and optimize their lives. Galaxy Note20 Series ambassadors Catriona Gray, Erwan Heussaff, Bianca Gonzalez, and Gino Quillamor believe that there are numerous ways to power through work and leisure activities. Here are some of their tips: 1. Quickly record and share notes to not miss important details. Having multiple meetings in a day, Catriona uses her Galaxy Note20 Ultra's Lifelike S Pen and the app Samsung Notes, which allow her to jot down minutes, convert handwritten notes into digital texts, and send it through email. The device allows her also to import PDF files or photos on Samsung Notes so she can place her comments directly. This gives her more time to focus on other tasks. 2. Maximize productivity tools. Catriona uses the powerphone as her canvas when designing textiles or wh

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SAMSUNG Air Conditioners introduce innovations to help businesses adapt to the new normal workplace

Samsung recently partnered with Rockwell Land to launch the Samsung WindFree™ 4Way Cassette with air purifying panel, across Rockwell workspaces in Metro Manila. This new air conditioning system is the first in the Philippines to use WindFree™ technology in the workplace. Now equipped with air purifying panel, the Samsung WindFree™ 4Way Cassette System is designed to cleanse the air, getting rid of impurities including bacteria and viruses. “As we continue to envision how the next few years would be, it is important to consider the importance of indoor air quality not only at home but also in populated public spaces such as offices and commercial establishments,” said James Jung, President of Samsung Philippines. “With this new technology, tenants, employees, and building owners alike are assured of safer and better air quality in their offices so they can focus better and stop worrying about their health while at work.” Fresher and More Comfortable Indoor Space. Samsung’s WindFree™

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The HP Smart Tank 515 All-in-One Wireless Printer: Your best and smartest companion for your home printing needs

Contrary to what others may think, today’s “new normal” when it comes to learning and working from home is not just about choosing the right computer or the fastest internet connection. There is still the need to print since Learning from Home (LFH) or Working from Home (WFH) is not entirely and purely 100% digital or virtual. For students, there are learning modules that need to be printed, especially when there’s a school activity. For WFH parents and even young professionals who need to discuss reports like spreadsheets or office presentations, it is still relatively easier to read text or data from an actual paper printout compared to reading from a device.But still, why print? It is because there may be families that can afford only one device at home, and they can’t read modules or reports if the device they have like a desktop or smartphone is the one used to communicate to teachers and classmates or officemates. To some, it may be logical to invest on a printer instead of ano

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Google and Lazada Provide Free Digital Skills Training to Online Sellers

Training courses now available to all merchants on the Lazada University portal and small businesses in Southeast Asia on the Grow with Google website Google and Lazada today announced free training courses for online sellers that will equip them with digital skills and help their businesses grow. Ahead of the busy holiday shopping season, the partnership aims to provide small retailers with more educational resources to improve their online presence, especially during this challenging year. On the Grow with Google site, small businesses across Southeast Asia can access free short courses by Lazada University as well as new interactive minicourses via the Google Primer app. The training courses will cover topics such as business strategy and digital marketing and will help address barriers of entry to starting an online shop. Lazada merchants can access the co-created content directly on the Lazada University Portal, with curriculums tailored for each country. They can also participa

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ABS-CBN FILMS STARTS RELEASE OF NEW MOVIES STRAIGHT TO STREAMING

Kicking off with Kim Chiu’s “U-Turn” ABS-CBN Films allows Filipino moviegoers worldwide to finally watch newly produced local movies on digital, cable, and satellite TV in the safety of their homes while most cinemas remain closed due to the pandemic risk.  It has partnered with streaming platform iWantTFC and digital site KTX.ph to reach Filipino communities around the globe and Philippine cable companies SKYcable and Cignal to serve film buffs in various parts of the country. “Even if the pandemic has been challenging, it has pushed us to think out of the box. And with the theaters still closed, we thought of ways to reach our audience in different ways,” said ABS-CBN Films managing director Olivia Lamasan. “Viewers now have strong and powerful choices on where to consume content,” she added, citing that for only Php 150 per film, audiences will get 48-hour access to new movies in their chosen platform. The project’s maiden offering is the horror flick “U-Turn” starring JM de Gu

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