Converge ICT Helps Create More Jobs for BPOs in the Philippines
Converge ICT Solutions, Inc., the country’s fastest-growing pure end-to-end fiber internet service provider, continues to ramp up its customer support services through outsourcing from FBC Asia Pacific and Pilipinas Teleserv, Inc, among its partners. Despite the challenges the pandemic has brought many industries, Converge ICT continues to forge ahead in its expansion. Along with it is the positive impact of creating jobs for Filipinos. “As we grow our business, we want to make sure that our subscribers continue to have an excellent aftersales customer experience,” said Converge ICT Founder and Chief Executive Officer Dennis Anthony Uy. "We continue to grow our team but we recognize that we can scale quickly by partnering with BPOs so we can quickly fill in the growing demand of our customers. Consequently, some of the BPOs we chose have been long-time clients already. I think growth is better felt when it is shared.” Converge ICT had to accelerate its customer experience resource
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