UnionBank aids DX push with Integrated Operations Center
Union Bank of the Philippines (UnionBank) is going full speed in its digital transformation with its Integrated Operations Center (IOC), which is designed to supervise overall operations of the bank, and translate this into maximized revenues and better customer experience. The IOC, the first-of-its-kind in the country, is a collaborative facility that houses the Security Operations Center and Business Intelligence Center of the bank. Using the latest technologies such as artificial intelligence and deep learning, the IOC operates 24/7 and addresses issues on security, business operations as well as customer activation and engagement. UnionBank likens the competition in the banking industry to a Formula 1 race whereby the F1 drivers need to have a system that allows close monitoring of the many critical components of the race car. Similarly, communication among UnionBank’s business drivers is key in order to provide significant and immediate information to the business units and in t
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