Live

Globe transforms customer support with outbound calls

It’s the customer who usually calls when assistance is needed, but Globe is transforming the way it serves its customers by being the one to call when they have concerns that would need help from a customer service agent. Globe has accelerated its shift to digital platforms to continue to support the needs of customers in the new normal. It has developed GlobeOne, Globe At Home, and TM apps to help customers save time and effort by providing answers to their most frequently asked questions without the need to call the hotline or visit a Globe Store. Digital assistants are also available on Facebook Messenger to respond to basic inquiries. However, some concerns such as bill explanation, connection issues, and SIM delivery requests would require person-to-person engagement. In this case, customers only have to report their concern via the GlobeOne or Globe At Home apps, or the hotline’s interactive menu, and a Globe representative will call them personally. Globe agents fulfill an av

READ MORE...

The HOPELINE mental health support is now available in HealthNow app

As mental health issues rise due to isolation, fear, and worries that accompany the current pandemic, it becomes necessary to make it easier for the public to access mental health support services whenever and wherever they need them. Thus, HOPELINE, the 24/7 suicide prevention and crisis support desk of New Good Feelings (NGF) Mindstrong, partnered with telehealth service integrator HealthNow to give the public more ways to reach the hotline. HOPELINE can be found under HealthNow app’s Urgent Help button in the welcome page. Globe and TM subscribers will be able to call the hotline toll-free. HealthNow is a joint undertaking of 917Ventures, a corporate incubator wholly-owned by Globe, and AC Health, the healthcare arm of Ayala Corporation. It is a mobile application that helps patients to conveniently consult with a doctor, buy medicine for delivery, and schedule clinic appointments without leaving their homes. The app may be downloaded from Play Store for Android and App Store for

READ MORE...

PH's content leader for news and entertainment on YouTube: ABS-CBN SOLIDIFIES DIGITAL LEADERSHIP WITH TWO DIAMOND CREATOR AWAR

ABS-CBN solidifies its stature as the Philippines’ leading content producer for both news and entertainment on digital after receiving its second Diamond Creator Award from YouTube. ABS-CBN News received last November a diamond play button, which is given to creators that reached 10 million subscribers. It hit the mark last August and now has 11 million subscribers and over 6.7 billion lifetime views on the video-sharing platform. ABS-CBN first became a YouTube diamond creator in 2018 for its ABS-CBN Entertainment channel, which now has 31.6 million subscribers with over 38.8 billion lifetime views. It is the first YouTube channel in the Philippines to hit 30 million subscribers, the second most subscribed YouTube channel in Southeast Asia, and the tenth most watched channel in the world as of October this year.   ABS-CBN officials led by chairman Mark Lopez, chief executive officer and president Carlo Katigbak, chief operating officer of broadcast Cory Vidanes, Integrated News hea

READ MORE...

GoWiFi gives frontline heroes the gift of connection this Christmas season

This Yuletide season, GoWiFi shows its support for medical frontliners by giving free unlimited internet access to different hospitals nationwide, providing the hardworking staff the opportunity to connect with loved ones and to stay energized and positive throughout their long days and nights. Designed to help the modern-day heroes #StayConnected with their family and friends and bridge physical gaps between them during the holidays, GoWiFi’s free internet access lets them browse social media, check emails, watch videos and download files. Since the outbreak of COVID-19 last March, GoWiFi has extended free, fast and reliable WiFi connectivity in hospitals in honor of frontliners and their sacrifices in order to save peoples’ lives. Throughout the holiday season, the joy of strong connections can still be felt in the following hospitals: Metro Manila Quezon City Capitol Medical CenterLung Center of the PhilippinesNational Kidney and Transplant InstitutePhilippine Heart CenterSt. L

READ MORE...

Smart and Shopee Launch Online Bayanihan for Children

Following the campaign’s success for frontliners, leading mobile services provider Smart Communications, Inc. (Smart) and Shopee, the leading e-commerce platform in Southeast Asia and Taiwan, are teaming up for Shopee Bayanihan: Pamaskong Pambata for CRIBS Foundation. “We are happy to support this Pamaskong Pambata effort with Shopee, to help the causes of CRIBS Foundation,” said Precy P. Katigbak, FVP and Head of National Key Accounts at PLDT and Smart. “As part of the country’s largest integrated telco PLDT, we have incorporated child-safeguarding policies into our business. These cover various processes and programs for the workplace, marketing activities, product and service offerings, and trade community engagements; that’s why this campaign is very close to our hearts,” she added. Martin Yu, Director at Shopee Philippines, said, “Shopee is proud to partner with Smart once again, this time for our Shopee Bayanihan: Pamaskong Pambata initiative which aims to support the Filipino

READ MORE...

New programs, movies coming to multiple media platforms: ABS-CBN UNVEILS 2021 OFFERINGS IN TRENDING ABS-CBN CHRISTMAS SPECIAL

ABS-CBN will remain “together as one” in offering light and joy to Filipinos all over the world in 2021 through the new shows, movies, music, and concerts it will produce and release next year on multiple media platforms, as revealed in last Sunday's (December 20) trending “Ikaw Ang Liwanag at Ligaya: The ABS-CBN Christmas Special 2020.” Among the new programs to watch for in 2021 is “Mars Ravelo’s Darna: The TV Series” starring Jane De Leon, the inspirational series “Huwag Kang Mangamba” led by The Gold Squad - Andrea Brillantes, Francine Diaz, Seth Fedelin, and Kyle Echarri, “Init sa Magdamag” featuring Gerald Anderson, Yam Concepcion, and JM De Guzman, and the continuation of the hit teleserye “La Vida Lena” of Erich Gonzales, Carlo Aquino, Kit Thompson, and JC De Vera. Catch these on Kapamilya Channel, Kapamilya Online Live, iWantTFC, on free TV via A2Z channel 11, and overseas via TFC, the Filipino Channel. Also much-awaited is the first American TV series entirely shot in the P

READ MORE...

Microsoft Announces 2020 Philippines Partner Awards Winners

Partners were recognized for their innovative solutions that positively transform customer experience​ and solve business challenges Last week, Microsoft Philippines held its 2020 Partner Awards, as part of a global circuit that recognizes Microsoft’s partners for their outstanding, innovative efforts to positively impact customers every year. This year’s awardees were Softline Services International Philippines Inc., Nexus Technologies Inc., Kation Technologies Inc., ePLDT Inc., Rhipe Philippines, NTT Data Philippines Inc., and Crayon Philippines. “Our mission to empower every person and organization on the planet to achieve more is driven forward by our partners and the work they do, which is why recognizing their efforts and their constant innovation is both fundamental and essential to us at Microsoft—especially at this time,” said Microsoft Philippines Chief Partner Officer, Fides Ricasa. “We’re absolutely honored and inspired to see the outcomes they’ve achieved and the extra

READ MORE...

UNICEF Needs Your Help for Every Filipino Child’s Future: Gary V and Ryan Cayabyab Collaborate for Basket of Hope

This Christmas, UNICEF Philippines’ Goodwill Ambassador, Gary Valenciano, and National Artist for Music, Ryan Cayabyab, are coming together to invite everyone to help more children by donating to the UNICEF Basket of Hope. To show his support for the campaign, Cayabyab gave permission to use excerpts of the Christmas song “Paskong Walang Hanggan” co-written with Jose Javier Reyes for the Basket of Hope video ad. “My dream for Filipino children is exactly what this campaign stands for, hope. Everyone needs hope, especially in these times. It’s going to be a very different Christmas for all of us, more so for our children. I’m happy to share this song with UNICEF and work with Gary and the team to encourage others to help disadvantaged children through the Basket of Hope campaign,” Cayabyab shares. With the holiday season here, the Basket of Hope video ad with the two OPM icons is a celebration of how great things can happen when everyone comes together for a cause – helping children

READ MORE...

NVIDIA’s Latest GAN Learns to Make Art from 1,500 Images

NVIDIA researchers have achieved a data augmentation breakthrough, enabling their AI model to emulate artwork from a small dataset from the Metropolitan Museum of Art — and opening up new potential applications in fields like healthcare — helping to create cancer histology images to train other AI models. To know more, read the articles through these links below: NVIDIA Boosts Academic AI Research for Business InnovationNew NVIDIA program helps AI make the leap from educational institutions to enterprises.Read full blog: https://blogs.nvidia.com/blog/2020/12/07/new-nvidia-program-helps-academic-ai-research-business-innovation/ NVIDIA Research Achieves AI Training Breakthrough Using Limited DatasetsData augmentation technique enables AI model to emulate artwork from a small dataset from the Metropolitan Museum of Art — and opens up new potential applications in fields like healthcare.Read full blog: https://blogs.nvidia.com/blog/2020/12/07/neurips-research-limited-data-gan/Video: h

READ MORE...

Connectivity is the best gift this Christmas with Globe At Home WiFi

As Filipinos face a largely different Christmas season this year, it doesn’t mean that we celebrate the Yuletide season with less enthusiasm, hope and optimism. Despite the challenges of the pandemic and its impact on our daily lives, Filipinos will always find a way to be with the family, loved ones, friends and colleagues whether just across the streets, in the provinces or on the other side of the world especially in this season of hope, love and celebration. And when it is Christmas, gift-giving is one of the most treasured traditions that most Filipino families hold dear and observe. If you're looking for a gift with purpose and meaning without having to break your bank account, why not gift the Globe At Home Prepaid WiFi! It's the perfect gift for Tatay and Nanay in their native hometown, for Kuya who's doing his best to meet all requirements for online classes, or for your BFF in the office struggling to connect every time you have a zoom meeting. The Globe At Home Prepaid WiF

READ MORE...