Etaily Launches AI-Powered Review Management Tool
Etaily's cutting-edge AI-powered Custom Reply Tool is revolutionizing customer service since its deployment in September of last year. This tool leverages OpenAI’s GPT models to automate responses to customer reviews, significantly reducing manual effort and enhancing efficiency. The product will be available to its customers across Singapore and the Philippines and is part of Etaily’s suite of digital commerce managed services. Handling the e-commerce operations of more than 70 global brands in the lifestyle and FMCG categories, the tool helps Etaily’s brands to handle large volumes of product reviews in online marketplaces, ultimately reducing manual efforts to 0. Etaily’s Custom Reply Tool uses generative AI to analyze review context and generate personalized responses. By training the tool with historical data, it ensures consistency in customer communication. It focusses on Smarter Responses as it combines generative AI with a vast and ever-growing FAQ knowledge base to handle s
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