PLDT Enterprise powers Philippines AirAsia, Inc. with Emergency Disaster Hotline and connectivity services
To respond to the limitations of the lockdown but still ensure that they provide good service to their customers, Philippines AirAsia, Inc. tapped PLDT Enterprise in reconfiguring its customer support strategy. Philippines AirAsia, Inc. fortified its partnership with PLDT Enterprise, with the latter providing managed Emergency Disaster Hotline services through its ICT arm ePLDT powered by CuroTeknika. The service aims to support a full online customer service delivery plan for Philippines AirAsia, Inc., with digital platforms becoming the main conduit for customers to reach the airline company for questions or complaints. “Our partnership with PLDT enterprise is aimed at providing our AirAsia guests with enhanced digital solutions in our customer support channels. This is very timely and relevant, given the various quarantine announcements that we need to immediately share with our guests, so that they can better prepare for their flight and gain quick feedback from us when needed,”
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