Preparing for the Future: LBC's Proactive Approach to Customer Experience and Market Trends
Customer’s views on great service are shifting. From a courier and logistics perspective, it’s not enough to be accessible, it has to be accessible at the speed of need. Reliability and trust are a given, which LBC is synonymous for; but now customers want ultra-fast delivery with the same guarantee. So how do all these new customer demands translate in real terms, particularly in terms of what LBC is doing to address these new customer needs? “As a legacy brand, we’ve always made it a point to stay ahead of the curve when it comes to continuous innovation and enhancing our digital touchpoints. In the past few years, we have made significant strides in this area,” shares Enrique V. Rey, Jr., CFO of LBC Express, Inc. Upgrading Customer Touchpoints The LBC mobile app has been a cornerstone of the brand’s digital efforts. The app is designed to be intuitive and allow allows users to effortlessly track shipments, schedule deliveries, and manage their accounts. With real-time updates
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