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Quality Service Awards 2021 recognizes outstanding service in the new normal

Great products keep customers interested, but it’s the excellent after-sales service that keeps them loyal. But with the lockdown restrictions of the past year and our interactions reduced to swipes, likes, emojis and digital gestures, the challenge for businesses was how to keep their customers satisfied and engaged despite the lack of physical interactions. This is what makes the Reader’s Digest Quality Service Awards even more special this year, as it recognizes the businesses that achieved customer service excellence as we transition to the new normal. While it has been a time of extreme difficulty for customer service – with upheavals of long-standing ways of doing business – the businesses listed in the Quality Service Awards rallied. Each day during difficult and uncertain times, they remained savvy, clever and calm in their approach to customers, so much so that the importance of kindness and understanding once again became paramount. Research and recognition  Great service

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Shopee, DTI join forces to launch Second ASEAN Online Sale Day

Shopee is launching its second ASEAN Online Sale Day (AOSD) in partnership with the Department of Trade and Industry (DTI). From August 8 to 10, shoppers can enjoy up to 75 percent off on featured products from ASEAN countries like the Philippines, Thailand, Malaysia, Singapore, Cambodia, Laos and Indonesia. The ASEAN Online Sale Day is a yearly event that aims to facilitate transborder e-commerce in the region, support local MSMEs in the country and enhance stronger partnerships between stakeholders and businesses. Users can look forward to amazing brand deals from Krizia Ladies Wear, Go Lokal! Official Store, Mondial88 Trading Corporation, IRVINS Salted Egg, Chocovron, BLK Cosmetics, Happy Skin, Jersey Milk and the Globe Official Store. Marievic M. Bonoan, Director at the DTI - Bureau of Domestic Trade Promotion, said: “The DTI is looking forward to partnering with Shopee once again for the ASEAN Online Sale, and we are thankful for their support in promoting cross-border trade am

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#ExtraCareAtHome: Globe continues providing services as NCR goes under ECQ

Globe assures its customers that it will continuously deliver service support and #ExtraCareAtHome despite the new lockdown. The IATF announced Metro Manila will be placed under Enhanced Community Quarantine (ECQ) starting Aug. 6 to 20 to curb the spread of the COVID-19 Delta variant. Easier service-related transactions using digital channels Globe keeps its digital channels operational 24/7 including GCash, GlobeOne and Globe At Home apps so customers have access to their needs from buying load, tracking of data and promos, quick troubleshooting of issues and reporting customer service concerns while remaining safe at home. Download the apps through Google Play Store for Android devices or Apple Store for iOS devices. The use of these apps is free of charge. Globe hotlines 211 and 808 for TM customers are also open for reporting of concerns and self-service transactions through a digital assistant. Our customer support team is available to respond to issues reported through our di

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BDO, Huawei collaborate to provide inclusive financial services for Filipinos

More than 50 million citizens — over half the population — do not use any form of online banking. The average person in the Philippines spends more time on the Internet than any other country in the world. Filipinos are online over 11 hours each day, compared to a global average of just six hours. Indeed, with a total population of more than 100 million, about 71 percent of Filipinos are active Internet users, creating the perfect environment to develop the country’s digital economy through Financial Technology (also known as FinTech). Despite being the most active online, more than 50 million Filipinos — over half the population — do not use any form of online banking. According to an official government report published in 2019, only 8 percent of Filipino adults have an active online account. This, combined with the 97 percent of Filipinos who still trade in cash, has created increased risks during the global pandemic when in-person interactions are limited. In recent years, Huawe

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URCommunity Mart 2021 brings popular snacks closer to households

The past year may have changed the way people shop, but one thing remains the same: people constantly look for good food choices that can be enjoyed and shared with the entire household. To keep Pinoy favorites closer to Filipino families across Metro Manila, Universal Robina Corporation (URC) brings back its roving store, URCommunity Mart. Through the URCommunity Mart, classic Pinoy snacks are brought right at the doorstep of Filipino households. Shoppers can take advantage of URC’s affordable bundles of food essentials and well-loved treats like Piattos, Great Taste, Nissin Cup Noodles, Magic Flakes, Payless Xtra Big, and others that people can share with their loved ones. They can save up to P75 on these special food packs. Starting July 8, URC’s roving food mart will visit these barangays within Antipolo City – Brgy. Sta Cruz, Brgy. Dela Paz, Brgy. Bagong Nayon and Brgy. Mayamot. It will continue making stops at select Barangays and communities within Manila, Makati City, Taguig

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TikTok marks first year of educational content building in PH

Over the past year, TikTok has emerged as a game-changer in online educational content, ushering a new age of short-form learning driven by its edu creators, hashtag challenges, and partnerships. In June of 2020, TikTok Philippines launched #TikTokU, which served as the first big umbrella for educational content on the platform. In the same year, #TikTokSkwela was launched as the new umbrella campaign for instructive content. Together, these campaigns have generated billions of video views and hundreds of thousands of educational posts on TikTok. Amazing Filipino edu creators, onboarded and cultivated by TikTok during the past year, filled the platform with interesting and relevant instructive content. By freely sharing their professional knowledge and experiences through their TikTok videos, these edu creators helped others gain new information, learn new skills, and discover creative inspiration. Partnerships with media publishers and educational institutions were instrumental in

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Ajinomoto SustainAbilidad Challenge dares Filipinos to have eco-friendlier homes

Ajinomoto Philippines Corporation (APC Group) recently hosted the Ajinomoto SustainAbilidad DIY Party via Facebook Live, featuring home improvements guru Engr. Jan Slater Young and Home Buddies founder Frances Lim Cabatuando as they launched the #AjinomotoSustainAbilidadChallenge. Netizens across the Philippines are invited to share their do-it-yourself (DIY) projects showcasing the 3Rs – Reduce, Reuse, and Recycle. Special prizes await ten participants with the most creative and practical sustainability projects. The contest runs from July 15 to September 15, 2021. “APC is committed to reducing its environmental impact and contributing to the development of a sustainable society with the company- and factory-wide initiatives to reduce plastic waste. We are also passionate about educating and enjoining the community to take an active part to reduce, reuse and recycle. This is why we are tapping into each Filipino household to start leading an eco-friendlier lifestyle, one sustainable

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Why Charlene Muhlach is always grateful for the gift of family

With the pandemic and the uncertainties happening in the world around us, it’s challenging to always stay calm and be positive. Sometimes it can feel hopeless even when you’re trying hard. But one thing stays unchanged: that our families will always be here to guide us, keep us sane and make us feel loved. That’s why Jollibee ambassador Charlene Muhlach expresses a lot of gratitude for her family. Everyone does their part and share to spread good vibes and happiness at home, and she’s especially thankful whenever her family manages to spend time together and bond despite their busy schedules. “I’m really just a family-oriented person,” Charlene says. “I’m grateful for their love and support for one another, spending time with them and being there for everyone is something I really value,” Charlene says. One simple way to thank our families for everything that they’ve done is through a hearty family meal. Bonding over delicious food together is always a great idea, as it’s a quick bu

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Santé welcomes Luis Manzano as official endorser of SweetVia

For over a decade, Santé has successfully positioned itself as a trusted industry leader in the Philippines, consistent in developing and distributing premier natural and organic health and wellness products and services. The company culminates the second quarter of 2021 as it formally welcomes Luis Manzano as the official endorser of SweetVia – a sweetener from a natural source with amazing health benefits.   SweetVia contains potent natural plant ingredients, such as Chicory Root Fiber Inulin and Stevia (Stevia Rebaudiana) - a safe and non-toxic herbal extract that aids in keeping blood sugar low. In both human and animal studies, the addition of inulin has been found to normalize blood lipid and glucose levels (Gibson & Delzenne). Also, it showed a reduction in food intake and decreased body weight. On the other hand, Stevia is an accepted sugar substitute that can contribute to weight management and improved caloric control. And unlike other sugary foods, stevia inhibits the forma

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Jollibee’s new Sweet Chili Chicken is now available!

Whether you identify as a millennial or as part of Gen Z, chances are your approach to food is the same: you like mouthwatering, exciting, and adventurous new experiences when it’s time to eat. It’s in our culture, too—as Filipinos and as Asians, we absolutely love spices on our food. Dishes being spicy is a guaranteed way to inject a solid and thrilling kick to the taste buds. And what more when they’re paired up with sweet flavors? That’s a winning combination right there for a lot of Pinoys. This is why Jollibee is spicing up Filipinos’ lives with the launch of the new Jollibee Sweet Chili Chicken, the next exciting chicken experience that’s a flavorful blend of sweet and spicy. It takes your favorite fried chicken and coats it with a delicious sweet chili glaze that delivers sweet, savory, and spicy flavors with mild hotness. “We know that Filipinos are always on the lookout for exciting new food experiences, and our new Jollibee Sweet Chili Chicken is sure to hit the right spot

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