Talk

Enabling business continuity through Teleperformance digital solutions

With Covid-19 disrupting business operations around the world, and people everywhere practicing social distancing, companies have been forced to reconsider how work gets done. Many businesses have opted to continue their operations through work-at-home arrangements. Yet these companies continue to face the challenge of providing an excellent customer experience to their clients while having to deal with the reality of limited resources while working at home. As companies adjust to the new reality, digital interactions are alternatives that can provide a human connection when customers need it the most. Teleperformance, a global leader in digital business solutions, is already helping companies overcome the operational difficulties posed by Covid-19 through a variety of services that blend high-tech platforms with more personalized high-touch support. To effectively manage call volume spikes and optimize live customer service agent performance, Teleperformance recommends blending on-s

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Alcatel-Lucent Enterprise collaboration platform – Rainbow – takes on a new dimension

Alcatel-Lucent Enterprise, the global leader in business communications and collaboration solutions, has upgraded its cloud-based video and communications platform Rainbow to take the user experience to a new level and facilitate advanced interactions between larger groups of participants. Over the past months, the global Rainbow platform has seen dramatic growth in usage as companies and organizations worldwide have adopted the solution to maintain business continuity while ensuring secured remote working for their employees during the crisis. The enhancement of the platform will further improve the collaboration experience for Rainbow users while supporting safe working practices and teamwork during social distancing. The evolution of the user experience centers around four keys areas: ergonomics, videoconferencing, audio-conferencing, and time management. “Each evolution of the platform ensures that Rainbow continues to be the easy-to-use, flexible and multi-device solution for sec

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EON lits LIGHT Microfinance, Inc. towards digital transformation Taps EON for faster disbursement of loans

Lead with Integrity and Good Governance in Helping Communities for Holistic Transformation (LIGHT) Microfinance, Inc. has announced the partnership with Union Bank of the Philippines (UnionBank), through EON, to quickly get much-needed loans in the hands of its customers – mostly micro-entrepreneurs persevering to grow their businesses.  Instead of getting checks, LIGHT’s almost 150,000 Partner-Clients will be given an EON account through which the loan will be credited.  Partner-Clients can use the EON VISA card linked to the account to withdraw from the ATM or pay for purchases at merchant establishments.  What’s more, customers can access EON’s award-winning app for more banking services like fund transfers, bill payments, and purchase of prepaid credits. “Like LIGHT, UnionBank is driven to elevate the lives and fulfill the dreams of its Partner-Clients.  We are delighted that LIGHT was able to address its operational challenges by leveraging on the EON platform, enabling it to se

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Fujitsu Sets Out the 'Fujitsu Technology and Service Vision 2020'

Fujitsu recently released its Fujitsu Technology and Service Vision 2020, which sets out how stakeholders can drive success in digital transformation during these uncertain times. The current COVID-19 outbreak has an unprecedented impact on people’s lives, economies, and societies, all while the world experience other challenges, from climate change to rapid urbanization and an aging population. There have also been new risks brought by digital, including the spread of false information and the infringement of privacy.  For Fujitsu, digital technology has the power to, significantly, change the way people live and work. As such, it must be used to solve these challenges. “Fujitsu believes that the value of digital transformation lies in the idea that technology can help solve the challenges we face and change the world together. Digital transformation will enable the necessary shift of existing businesses, leading to the realignment of business goals with that of society,” said Fuji

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Caring for customer service agents amidst the pandemic

“Working during the pandemic is so risky.  But it’s worse if we just stay at home and there’s no food to eat.  My house is so far from my work.  There’s no jeep so I have to walk.  Thankfully, during the ECQ (enhanced community quarantine), the company offered to house us so we can still work and have a salary.  And the company provided us allowances and hazard pay and free meals.  I am content but worried,” narrated Fatima Perido, an employee of a Business Process Outsourcing (BPO) unit in Cebu City who works as a Globe customer service representative. Fatima, like many call center agents, continues to brave the threat of the virus in order to survive and feed her family.  But despite her difficult circumstances, other call center agents have it worse.  The challenges that COVID-19 brought has prompted some of Globe’s BPO partners to close or limit their operations, drastically cutting down to less than 40% the manpower supporting Globe’s customer operations for both its hotline and

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Former HSBC Head of Mortgages Backs Philippines’ First Mortgage Broker, Nook

Former HSBC Head of Mortgages, Steve Martinelli, has backed fintech, Nook, the Philippines’ first mortgage broking firm. He joins other top banking executives along with Australian entrepreneur, Chris Elder, as the group capitalizes on the growing yet underserved markets of South East Asia. As an emerging market, the Philippines has one of the highest GDP growth rates in the region and strong residential real estate loans growth which makes it the ideal location for the firm to expand from. The fintech has already tapped some of the biggest banks in the country for its lending panel as it moves fast to capture market share and change the way the country applies for home loans.  According to a survey done by New Perspective Media Group in 2019, property assets remain the top investment choice for most Filipinos who are still considering property as an investment in the country, specifically in locations such as Metro Manila, and outer areas such as Cavite and Laguna. Commenting on th

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Synology Announces C2 Expansion into North America

Synology Inc. today announced the launch of a new data center in Seattle for its cloud backup service Synology C2. The data center is the second location to offer C2 services with the first operating from Frankfurt. The expansion extends the reach of Synology C2 service to markets in America and Asia, offering new subscribers the choice of where to host their data. "Augmenting on-premises data security with cloud-based backup is a growing trend among personal and business users alike. The new data center in Seattle allows us to provide a more efficient and localized experience to customers in the Americas and Asia," said Hewitt Lee, Director of Synology Product Management Group. Synology C2 is designed to provide owners of Synology products a secure way to back up their data in the cloud. C2 users now have the option to host their data in Frankfurt or Seattle, with each site independently compliant with local regulations and laws. "Over the past two years, Synology C2 usage has grow

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STATEMENT OF ABS-CBN PRESIDENT AND CEO CARLO KATIGBAK

We are deeply hurt that the Committee on Legislative Franchises has denied the franchise application of ABS-CBN. We believe that we have been rendering service that is meaningful and valuable to the Filipino public. Nevertheless, we would like to thank the Committee for allowing us a chance to air our side on all the issues raised against us. ABS-CBN would like to thank all the congressmen who stood by their bills to renew our franchise, or who spoke out on our behalf during the hearings. We are forever grateful.   We also thank everyone who expressed their support and offered their prayers for us.  We could not have gotten to this point without you. We remain committed to public service, and we hope to find other ways to achieve our mission.  Together with our employees and our audiences all over the world, we share in your sadness over this setback.  We look forward to the day when we can again reunite under our broadcast.  Mga Kapamilya, thank you for keeping the faith with us.

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Globe Business and Zscaler team up to strengthen PH cybersecurity

In this day and age, cybersecurity has become a necessity more than a competitive advantage. The introduction of remote work, constant use of collaboration tools, digitization of personal records, mainstreaming of digital payments, and the daily exchange of company and customer data over the internet are only some of the factors that should make cybersecurity a priority for organizations across the Philippines. In line with this, Globe Business joined the Zscaler Summit Partner Program to help companies drive their digital transformation, as business activities take a dramatic shift online. The Zscaler cloud platform is the largest cloud security platform in the world, processing more than 100 billion transactions and detecting about 100 million threats per day from users across 185 countries. Zscaler serves nearly 4,000 customers across all major industries, including over 400 of the Forbes Global 2000 companies. “With the volatility of business environments, the complexity of appl

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How COVID-19 shows that technology is critical to getting SMEs back on track

The COVID-19 pandemic has clearly demonstrated the critical role that technology plays both as an operations player and for business continuity purposes. SAP Philippines Managing Director Edler Panlilio said the global health crisis changed how businesses operate as employees, customers, and organizations adjust to a new way of working such as working from home, transacting via online or virtual channels, as well as being able to manage business operations remotely. “These quarantine guidelines demonstrated how technology continues to play an important role in supporting business continuity. Organizations now rely more on digital tools and platforms to move labor-oriented practices into more automated and technology-oriented processes," said Panlilio. Technological advancements, on the other hand, will, most likely, continue to grow in significance even after the government eventually lifts quarantine guidelines, Panlilio noted. He also encourages local Small and Medium-sized Enter

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