Converge ICT Augments Customer Service Capabilities
Converge ICT, the country’s premier pure end-to-end fiber internet service provider, is augmenting its customer experience capabilities in response to the surge in applications and service inquiries, as more essential transactions and activities move online due to the COVID-19 pandemic. “We have continuously strived to be true to our commitment to enable Filipinos to experience better internet service; even now, despite the operational challenges that we are facing due to the pandemic,” said Dennis Anthony Uy, Founder, and CEO of Converge ICT. Mr. Uy noted that like all other businesses in the Philippines, Converge also had to significantly adjust its operations after the Enhanced Community Quarantine was implemented in March, limiting the company’s workforce and its access to resources and areas, which ultimately contributed to a slowdown in the service delivery of the company. To help address these limitations, Converge ICT has augmented its support capabilities through the hiri
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