Everise empowers agents to work anywhere using Microsoft technology
Everise, a next-gen Business Process Outsourcing (BPO) company, recently partnered with Microsft to transform the customer experience (CX) across all touchpoints for its clients. To deliver an experience that matches expectations of its customers, the company empowered its agents with the tools and intelligence they need to succeed, as well as the flexibility to work from anywhere. Everise chose Microsoft 365 to meet its goals, because of the productivity, security, and mobility features it offers. Today, Everise provides crisis-resilient, anywhere/anytime support to some of the world’s top B2C brands with the help of its globally dispersed teams. Focusing on providing services that transform customers into fans, and products into passions, Everise adopted a strategy that blends the flexibility of work-at-home with the stability of a brick-and-mortar office to empower its employees to work from anywhere while continuing to deliver a consistent performance. To ensure that its agents c
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